Reduce sensitive data exposure in Zendesk
Automatically detect and protect sensitive data shared in Zendesk tickets and attachments. Go beyond traditional data loss prevention (DLP) to reduce the risk of data leaks in Zendesk without disrupting your customer service agent workflows.
Polymer DLP for Zendesk benefits
- Agentless
- 15-minute installation
- Virtual private cloud hosting
- Flexible, frictionless agent and SOC workflows
- Granular policy controls
- 40+ languages and 100+ global IDs supported
Secure sensitive data in Zendesk
Delivering best-in-class customer service means sensitive data often ends up in your Zendesk environment without your knowledge. Polymer enables you to customize security workflows so your customer service agents can continue serving customers securely without friction.
Data observability
- Historic scan of all Zendesk tickets and attachments
- Data classifications and comprehensive risk assessment
- Real-time monitoring
Flexible remediation
- In-line redaction of sensitive data
- Automatic ticket quarantine or deletion
- Custom workflows based on ticket status and user groups
Human risk management
- Point-of-violation nudges
- User risk scores
- User groups with privileged access
Discover
Secure
Learn
AI-powered data security with active learning
Secure, single-tenant hosting
Low-code set up
Seamless integration with legacy DLP
Unparalleled cross-cloud visibility
Pre-built data governance templates (e.g. HIPAA, PCI, SOC 2)
Automatic detection and classification of 250+ data elements
Comprehensive data mapping and reports
Real-time warning and remediation options
Point-of-violation training and nudging
SOC alerts via email, Slack, Microsoft Teams, or SIEM
Polymer DLP for Zendesk vs competitors
| Feature | Polymer | Competitors |
|---|---|---|
| Historic scan of all tickets for a comprehensive Risk Assesssment | ||
| Historic scan and comprehensive risk assessment | ||
| Historic HAR file sniffing and comprehensive credentials discovery and redaction | ||
| HAR file and credentials discovery | ||
| Native Agent workflow to remediate or manage sensitive items | ||
| Agent workflows to automatically manage sensitive data | ||
| Set up DLP rules based on Ticket Status | ||
| DLP workflows based on ticket status | ||
| Set up DLP rules based on Agent Group, Location, Access levels | ||
| Unique DLP rules based on agent group, location, and access levels | ||
| Real time or event based redaction of sensitive items within tickets and attachments | ||
| Historic and real-time redaction of sensitive data | ||
| Active Learning for Agents in handling sensitive data | ||
| Active learning for agents handling sensitive data | ||
| Coverage for over 45 languages and 100+ countries’ global identifiers | ||
| Support for 40+ languages and 100+ global identifiers | ||
| ISO 27001, CMMC2.0, GLBA, PCI, HIPAA, SOC2 data security controls evidence | ||
| Data security controls for HIPAA, PCI, SOC 2, CCPA, ISO 27001, CMMC2.0, and more | ||
Sustainable sensitive data management
Data classification
Polymer actively monitors and automatically classifies data that’s important to your organization in real-time as employees work in Zendesk. Reduce false positives with context mapping.
Okta breach simulation
Polymer enables you to discover and assess the impact of HAR file credentials in your Zendesk ticketing system. Retroactively redact credentials within HAR attachments.
Employee training & nudges
Polymer has point-of-violation warnings within Zendesk to inform employees of policy violations and reduce the occurrence of ongoing risky behavior via active learning.
Historic scans
Polymer provides the ability to scan Zendesk tickets historically from inception for a comprehensive risk assessment.
Pre-built data policies
Polymer provides pre-built policy frameworks that can quickly be applied for HIPAA, PCI, SOC 2, CCPA, ISO 27001, CMMC2.0, and GLBA compliance.
Risk scan & scores
Polymer’s risk scanning and scoring help your security team identify and prioritize Zendesk events and users that pose the greatest risk.
Custom SOC workflows
Polymer gives you the option to monitor and take action on all Zendesk security events through email, Slack message, or Jira ticket alerts.
Advanced entity detection
Polymer’s detection engine combines regex and natural language processing (NLP) to improves detection accuracy.
Multi-language support
Polymer identifies sensitive data in 40+ languages, covering global identifiers for 100+ countries.
I like to think of traditional DLP as file loss prevention, but the Polymer product protects the data…it protects the actual information.
Lorenzo Pedroncelli
Senior Manager, RSA Security
Polymer provides us with the flexibility to effectively manage compliance and security parameters, offering unparalleled protection of our customer’s PII data.
John Storozuk
Security Partner, ClickUp
Polymer saves us time and money in satisfying our SOC 2 ongoing monitoring and data privacy guidelines.
Michael Cramer
Head of Product, Routefusion
Our prior solution required 8 hours per week of FTE time to manage alerts. With Polymer, we are down to 0.
Mark Magpayo
Sr. Director of Security Operations, Signify Health
Polymer is giving us 99% accuracy in sensitive data found over SaaS.
Dave Bour
Director of IT & Information Security, Medly
Data security resources
Prompt sanitization: How to protect against AI data loss
Generative AI tools like ChatGPT are, without doubt, game-changers for businesses across sectors. But they also come with significant...
What’s the difference between human risk management and security awareness training?
Security awareness training is often seen as the cornerstone of managing the human factor. The goal is simple: provide employees with...
Disney quits Slack after data breach
Disney is set to abandon Slack following a significant data breach that occurred in July, which exposed over 1TB of confidential...