Reduce sensitive data exposure in Zendesk
Automatically detect and protect sensitive data shared in Zendesk tickets based on your organization’s unique customer service workflows. Reduce your company’s risk of data leaks in large customer service teams; in days, not months.
How it works?
- Agentless
- Auth with Zendesk Admin within minutes
- Over 40+ languages supported
- Private VPC installation
- Over 100 countries’ Global IDs covered
- Flexible, frictionless, agent workflows
Full Life cycle management of Customer Information in Zendesk
Delivering highest customer services might mean credentials, ID cards, health informations, HAR files could be sitting in your Zendesk tenant. Polymer’s enterprise-grade DLP platform provides a complete solution to historically scan and manage sensitive data in real time across your entire customer service teams. Customizable workflows allow your agents to continue serving customers without friction. All without adding to SOC & GRC workloads.
Observability
- Data Maps & Classifications
- Real time monitoring of all message and file exchanges for sensitive data leakage
- Historic scans across all Zendesk Tickets
DLP
- Inline Redaction of sensitive items in attachments and messages
- Option to automatically Quarantine or Delete messages
- Set up remediation rules based on Ticket Status
- Full Audit of Data Lifecycle
Human Risk Management
- Point of violation nudges with inbuilt zendesk app for agents
- Risk Scoring
- Privelege Agents can be set up based on geography, group, title etc.
- Privilege employee can override DLP rules
Discover
Secure
Learn
Intelligent data loss prevention for Zendesk
Secure single-tenant hosting
Low-code set up
Seamless integration with legacy DLP
Unparalleled cross-cloud visibility
Pre-built data governance templates (e.g. HIPAA, PCI, SOC 2)
Automatic detection and classification of 250+ data elements
Comprehensive data mapping and reports
Real-time warning and remediation options
Point-of-violation training and nudging
SOC Alerts available in Slack, Teams, SIEM, Email
How we compare?
Feature | Polymer | Competitors |
---|---|---|
Historic scan of all tickets for a comprehensive Risk Assesssment | ||
Historic scan of all tickets for a comprehensive Risk Assesssment | ||
Historic HAR file sniffing and comprehensive credentials discovery and redaction | ||
Historic HAR file sniffing and comprehensive credentials discovery and redaction | ||
Native Agent workflow to remediate or manage sensitive items | ||
Native Agent workflow to remediate or manage sensitive items | ||
Set up DLP rules based on Ticket Status | ||
Set up DLP rules based on Ticket Status | ||
Set up DLP rules based on Agent Group, Location, Access levels | ||
Set up DLP rules based on Agent Group, Location, Access levels | ||
Real time or event based redaction of sensitive items within tickets and attachments | ||
Real time or event based redaction of sensitive items within tickets and attachments | ||
Active Learning for Agents in handling sensitive data | ||
Active Learning for Agents in handling sensitive data | ||
Coverage for over 45 languages and 100+ countries’ global identifiers | ||
Coverage for over 45 languages and 100+ countries’ global identifiers | ||
ISO 27001, CMMC2.0, GLBA, PCI, HIPAA, SOC2 data security controls evidence | ||
ISO 27001, CMMC2.0, GLBA, PCI, HIPAA, SOC2 data security controls evidence |
AI-powered data security with active learning
Data classification
Polymer actively monitors and automatically classifies data that’s important to your organization in real-time as employees work in Slack. Reduce false positives with context mapping.
Okta Breach Simulation
Discover and assess impact of HAR files credentials in your ticketing system while retroactively redacting only credentials within HAR attachments
Employee training & nudges
Polymer has point-of-violation warnings within Slack to inform employees of policy violations and reduce the occurrence of ongoing risky behavior via active learning.
Historic scans
Polymer provides the ability to scan all Slack channels historically from inception for a comprehensive risk assessment.
Pre-built data policies
Polymer provides pre-built policy frameworks that can quickly be applied for HIPAA, PCI, SOC 2, CCPA, ISO 27001, CMMC2.0, and GLBA compliance.
Risk scan & scores
Polymer’s risk scanning and scoring help your security team identify and prioritize the Slack channels and users that pose the greatest risk.
SOC-specific Slack channels
Monitor all violation data from Polymer-connected sources in designated security-specific Slack channels.
Dynamic policy builder
Our platform takes policy definition beyond basic regex, providing natural language processing (NLP) capabilities for improved accuracy and automation.
Multi-language support
Polymer identifies sensitive data in 45 languages, covering global identifiers for100+ countries.
Polymer provides us with the flexibility to effectively manage compliance and security parameters, offering unparalleled protection of our customer’s PII data.
John Storozuk
Security Partner, ClickUp
Polymer saves us time and money in satisfying our SOC 2 ongoing monitoring and data privacy guidelines.
Michael Cramer
VP of Operations, Routefusion
Our prior solution required 8 hours per week of FTE time to manage alerts. With Polymer, we are down to 0.
Mark Magpayo
Sr. Director of Security Operations, Signify Health
Polymer is giving us 99% accuracy in sensitive data found over SaaS.
Dave Bour
Director of IT & Information Security, Medly
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