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Reduce sensitive data exposure in Zendesk

Automatically detect and protect sensitive data shared in Zendesk tickets and attachments. Go beyond traditional data loss prevention (DLP) to reduce the risk of data leaks in Zendesk without disrupting your customer service agent workflows.

Zendesk DLP

Polymer DLP for Zendesk benefits

  • Agentless
  • 15-minute installation
  • Virtual private cloud hosting
    • Flexible, frictionless agent and SOC workflows
    • Granular policy controls
    • 40+ languages and 100+ global IDs supported

    Secure sensitive data in Zendesk

    Delivering best-in-class customer service means sensitive data often ends up in your Zendesk environment without your knowledge. Polymer enables you to customize security workflows so your customer service agents can continue serving customers securely without friction.

    Data observability

    • Historic scan of all Zendesk tickets and attachments
    • Data classifications and comprehensive risk assessment
    • Real-time monitoring

    Flexible remediation

    • In-line redaction of sensitive data
    • Automatic ticket quarantine or deletion
    • Custom workflows based on ticket status and user groups

    Human risk management

    Employee training & nudges
    • Point-of-violation nudges
    • User risk scores
    • User groups with privileged access


    After a quick and secure installation, Polymer runs a historical scan to provide a baseline risk assessment and remediation plan. Get in-depth insight into your cloud environments.


    Polymer monitors data flow 24/7, enabling early detection of security events. Trigger automated workflows like remediations, alerts, and nudges with Polymer’s granular policy controls.


    Polymer improves your data security posture over time with active learning. Deliver customizable training to employees at the point of policy violation.

    AI-powered data security with active learning

    Secure, single-tenant hosting

    Low-code set up

    Seamless integration with legacy DLP

    Unparalleled cross-cloud visibility

    Pre-built data governance templates (e.g. HIPAA, PCI, SOC 2)

    Automatic detection and classification of 250+ data elements

    Comprehensive data mapping and reports

    Real-time warning and remediation options

    Point-of-violation training and nudging

    SOC alerts via email, Slack, Microsoft Teams, or SIEM

    Polymer DLP for Zendesk vs competitors

    Feature Polymer Competitors
    Historic scan of all tickets for a comprehensive Risk Assesssment
    Historic scan and comprehensive risk assessment
    Historic HAR file sniffing and comprehensive credentials discovery and redaction
    HAR file and credentials discovery
    Native Agent workflow to remediate or manage sensitive items
    Agent workflows to automatically manage sensitive data
    Set up DLP rules based on Ticket Status
    DLP workflows based on ticket status
    Set up DLP rules based on Agent Group, Location, Access levels
    Unique DLP rules based on agent group, location, and access levels
    Real time or event based redaction of sensitive items within tickets and attachments
    Historic and real-time redaction of sensitive data
    Active Learning for Agents in handling sensitive data
    Active learning for agents handling sensitive data
    Coverage for over 45 languages and 100+ countries’ global identifiers
    Support for 40+ languages and 100+ global identifiers
    ISO 27001, CMMC2.0, GLBA, PCI, HIPAA, SOC2 data security controls evidence
    Data security controls for HIPAA, PCI, SOC 2, CCPA, ISO 27001, CMMC2.0, and more

    Sustainable sensitive data management

    Data classification

    Polymer actively monitors and automatically classifies data that’s important to your organization in real-time as employees work in Zendesk. Reduce false positives with context mapping.

    Okta breach simulation

    Polymer enables you to discover and assess the impact of HAR file credentials in your Zendesk ticketing system. Retroactively redact credentials within HAR attachments.

    Employee training & nudges

    Polymer has point-of-violation warnings within Zendesk to inform employees of policy violations and reduce the occurrence of ongoing risky behavior via active learning.

    Historic scans

    Polymer provides the ability to scan Zendesk tickets historically from inception for a comprehensive risk assessment.

    Pre-built data policies

    Polymer provides pre-built policy frameworks that can quickly be applied for HIPAA, PCI, SOC 2, CCPA, ISO 27001, CMMC2.0, and GLBA compliance.

    Risk scan & scores

    Polymer’s risk scanning and scoring help your security team identify and prioritize Zendesk events and users that pose the greatest risk.

    Custom SOC workflows

    Polymer gives you the option to monitor and take action on all Zendesk security events through email, Slack message, or Jira ticket alerts.

    Advanced entity detection

    Polymer’s detection engine combines regex and natural language processing (NLP) to improves detection accuracy.

    Multi-language support

    Polymer identifies sensitive data in 40+ languages, covering global identifiers for 100+ countries.

    Data security resources