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Polymer

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Reduce sensitive data & credentials exposure in Salesforce

Automatically detect and protect sensitive data & credentials shared by customers in your Salesforce Ticketing system. Customizable workflows based on your organization’s unique customer service workflows. Reduce your company’s risk of data leaks in large customer service teams; in days, not months.

Salesforce DLP

How it works?

  • Agentless
  • Auth with Salesforce Admin within minutes
  • Over 40+ languages supported
    • Private VPC installation
    • Over 100 countries’ Global IDs covered
    • Flexible, frictionless, agent workflows

    Full Life cycle management of Customer Information in Salesforce

    Delivering highest customer services might mean credentials, ID cards, health informations, HAR files could be sitting in your Salesforce Ticketing tenant. Polymer’s enterprise-grade DLP platform provides a complete solution to historically scan and manage sensitive data in real time across your entire customer service teams. Customizable workflows allows your agents to continue serving customers without friction. All without adding to SOC & GRC workloads.

    Observability

    • Data Maps & Classifications
    • Real time monitoring of all message and file exchanges for sensitive data leakage
    • Historic scans across all Salesforce Tickets

    DLP

    38% Risk
    • Inline Redaction of sensitive items in attachments and messages
    • Option to automatically Quarantine or Delete messages
    • Set up remediation rules based on Ticket Status
    • Full Audit of Data Lifecycle

    Human Risk Management

    Employee training & nudges
    • Point of violation nudges with inbuilt Salesforce app for agents
    • Risk Scoring
    • Privilege Agents can be set up based on geography, group, title etc.
    • Privilege employee can override DLP rules
    Detect

    Discover

    After a quick and secure installation, Polymer runs a historical scan to provide a baseline risk assessment and remediation plan. Get in-depth insight into your cloud environments.
    Protect

    Secure

    Polymer monitors data flow 24/7, enabling early detection of security events. Trigger automated workflows like remediations, alerts, and nudges with Polymer’s granular policy controls.
    Act

    Learn

    Polymer improves your data security posture over time with active learning. Deliver customizable training to employees at the point of policy violation.

    Intelligent data loss prevention for Salesforce

    Secure single-tenant hosting

    HAR File Credentials Scan & Redaction

    Seamless integration with legacy DLP

    Unparalleled cross-cloud visibility

    Pre-built data governance templates (e.g. HIPAA, PCI, SOC 2)

    Automatic detection and classification of 250+ data elements

    Comprehensive data mapping and reports

    Real-time warning and remediation options

    Point-of-violation training and nudging

    SOC Alerts available in Slack, Teams, SIEM, Email

    How we compare?

    Feature Polymer Competitors
    Historic scan of all tickets for a comprehensive Risk Assesssment
    Historic scan of all tickets for a comprehensive Risk Assesssment
    Historic HAR file sniffing and comprehensive credentials discovery and redaction
    Historic HAR file sniffing and comprehensive credentials discovery and redaction
    Native Agent workflow to remediate or manage sensitive items
    Native Agent workflow to remediate or manage sensitive items
    Set up DLP rules based on Ticket Status
    Set up DLP rules based on Ticket Status
    Set up DLP rules based on Agent Group, Location, Access levels
    Set up DLP rules based on Agent Group, Location, Access levels
    Real time or event based redaction of sensitive items within tickets and attachments
    Real time or event based redaction of sensitive items within tickets and attachments
    Active Learning for Agents in handling sensitive data
    Active Learning for Agents in handling sensitive data
    Coverage for over 45 languages and 100+ countries’ global identifiers
    Coverage for over 45 languages and 100+ countries’ global identifiers
    ISO 27001, CMMC2.0, GLBA, PCI, HIPAA, SOC2 data security controls evidence
    ISO 27001, CMMC2.0, GLBA, PCI, HIPAA, SOC2 data security controls evidence

    AI-powered data security with active learning

    Data classification

    Polymer actively monitors and automatically classifies data that’s important to your organization in real-time as employees work in Slack. Reduce false positives with context mapping.

    Okta Breach Simulation

    Discover and assess impact of HAR files credentials in your ticketing system while retroactively redacting only credentials within HAR attachments

    Employee training & nudges

    Polymer has point-of-violation warnings within Slack to inform employees of policy violations and reduce the occurrence of ongoing risky behavior via active learning.

    Historic scans

    Polymer provides the ability to scan all Slack channels historically from inception for a comprehensive risk assessment.

    Pre-built data policies

    Polymer provides pre-built policy frameworks that can quickly be applied for HIPAA, PCI, SOC 2, CCPA, ISO 27001, CMMC2.0, and GLBA compliance.

    Risk scan & scores

    Polymer’s risk scanning and scoring help your security team identify and prioritize the Slack channels and users that pose the greatest risk.

    SOC-specific Slack channels

    Monitor all violation data from Polymer-connected sources in designated security-specific Slack channels.

    Dynamic policy builder

    Our platform takes policy definition beyond basic regex, providing natural language processing (NLP) capabilities for improved accuracy and automation.

    Multi-language support

    Polymer identifies sensitive data in 45 languages, covering global identifiers for100+ countries.

    Data security resources