Sensitive data assessment
How many files are being shared across your customers? How many documents have PII? Polymer Scan ensures you have the full picture of risk within your Zendesk instances. From the types of senstive data to the compliance risks, it’s time to know the current state of your customer data exposure.
3rd party apps installed
Your Zendesk instance may have numerous outgoing webhooks and extensions from the public app directory. Know which companies have read/write/admin access to your agents’ support conversations.
Zendesk chat & file uploads
Every day your support agents and customers are uploading and downloading thousands of megabytes of files. Know the daily breakdown of sensitive chat and files in addition to which conversations have the most sensitive data.
Monthly security reports
Know the state of apps, data, and uploads all from your Polymer scan each month. Zendesk conversations, team members, files shared, and 3rd party webhooks all from one report.